Booking Policy

We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested. Please ensure that your cat is delivered and collected in a carrier fit for purpose.

All cattery bookings are subject to availability.

Tariff from 1February 2024:

• 1 cat – £15.00 per night
• 2 cats – £24 per night (sharing) (£12.00 each)
• 3 cats – £30 per night (sharing) (£10 each)
• 4 cats – £40 per night(sharing) (£10 each)

Charges are calculated per night. Fees normally include food, (we have a variety of both wet and dry food) heating and VAT at standard rate. You also have our assurance that your cat will receive plenty of care, love, and attention throughout their stay. Please note that a deposit of £30.00 per booking is required before bookings can be confirmed.

Minimum Stay Periods

Our minimum charge throughout the year is 3 nights. The minimum charge over the Christmas, Easter and children’s holidays is 5 nights.

Payment methods

Full payment is required by the date of collection.

We accept:

• Cash
• Most Debit and credit card payments
• Direct Bank Transfer (internet banking)
• Apple and Android Pay
Please note: We do not accept cheques for payment

Deposit

To confirm a booking, a deposit of £30 per booking is required within 7 days of making a booking. If this is not received, the booking may be cancelled. The deposit is non-refundable and non-transferable.

Cancellation Policy

Cancellations made on or within 14 days prior to arrival will be charged 50% of the total outstanding amount. Cancellations made on or within 7 days prior to arrival will be charged 100% of the total outstanding amount. If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.

In the event of a cat being collected before the end of the period booked, we will charge for the full period booked.

Opening Hours

• Monday 9-11 am and 4.30-5.30 pm
• Tuesday 9-11 am and 4.30-5.30 pm
• Wednesday 9-11 am and 4.30-5.30 pm
• Thursday 9-11 am and 4.30-5.30 pm
• Friday 9-11 am and 4.30-5.30 pm
• Saturday 9-11 am
• Sunday 9-11 am
• Christmas hours will differ, please ask for details

Public Holidays

Please note that on the following public holidays Kingfisher Pet Boarding will be closed for arrivals and departures.

• January – 1st
• December –24th pm, 25th, 26th & 31st pm

Arrival & Departure Times

At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed.

Early Check-in / Late Check-out

If you would like to drop off or pick up your pet outside our normal working hours listed above, we are often able to provide an out of hours service by arrangement. There is a £40 charge for this and must be booked in advance. Please discuss with us if you wish to use this service.

Visitors

Prospective new clients – visiting strictly by appointment only.

Vaccination Requirements

All cats accepted into Kingfisher Pet Boarding must show a valid up to date vaccination certificate against Feline Panleukopenia
Feline Parvovirus also known as Feline Infectious Enteritis
Feline Respiratory Viruses (feline herpesvirus and feline calicivirus)
at each visit. Primary vaccination must not have been administered any less than ten days prior to boarding, this is to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.

Fleas & Worms

Fleas We request that all cats that come to Kingfisher Pet Boarding are treated against flea infestation BEFORE arrival for their stay. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. Please note that flea collars are not considered adequate protection.

Worms We request that all cats that come to Kingfisher Pet Boarding are treated against worm infestation BEFORE arrival for their stay.

Neutered Cats

All cats (male or female) over the age of 7 months, who are not neutered, cannot be accepted for boarding, as they could present an infection hazard and/or disruption to other resident cats. Please speak with a member of the booking team if you have any questions on this matter.

Unless specified by the owner, meals in the cattery are served twice a day. Food will be always left available for cats unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet cat foods but cannot hold supplies of every brand, flavour, or type. Please check with us before boarding that we have the foods preferred by your cat. We do not offer any discount for clients that bring their own supply of foods.

We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is always available.

Medication

We are happy to administer most medication, which have been prescribed by a vet, provided full and clear instructions are left by the owner.

Illness/Vet No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. Veterinary fees are due to be paid by the client. There will be an extra charge for transportation to the vet of £20 per visit.

Insurance Kingfisher Pet Boarding is fully insured. Our insurance broker is NFU Mutual Insurance. Full details of cover are available on request. Disclaimer Whilst every care and precaution are taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home or dispose of the animal.